Frequently Asked Questions

General Questions

How do I place an order?

The ordering process is a few simple steps:

Select your collection and product.
Select the size you need.
Add your product to your cart and proceed to checkout.
Upload your photo and add a comment on the checkout page if necessary.
If necessary, send additional photos to our email – support@austincanvasprints.com

What print sizes do you have?

We offer a wide range of standard sizes: 8×12, 12×12, 12×16, 12×18, 16×16, 18×18, 16×20, 20×20, 16×24, 18×24, 20×30.

Can I submit several photos for you to combine into one portrait?

We can incorporate various faces from different photos into a single artwork. You may send us multiple photos of individuals or pets you’d like included in the portrait. Our artists will then skillfully blend these different faces together.

How do I upload/send my photo to AustinCanvasPrints?

There are two ways to send us your photos.

Upload your photo on checkout page.
If you have photos to email to us, the address is support@austincanvasprints.com Please make sure to include your name and order number so we know who the photo belongs to.

Do you offer bulk or wholesale discounts?

Yes, we provide discounts for large or bulk orders. Contact us support@austincanvasprints.com directly for a custom quote.

Shipping Information

How long will it take for my portrait to arrive, and how much will shipping cost? (for Austin TX and surrounding areas)

Orders placed by 3.00 PM qualify for next-day delivery. Orders placed after 3.00 PM may not guarantee next-day delivery. Free next-day delivery is available for Austin and surrounding areas, including Cedar Park, Leander, Round Rock, Pflugerville, Georgetown, Hutto. We have free shipping . Please visit our https://austincanvasprints.com/shipping-and-delivery/ page for information about shipping times.

Do you have same day delivery? (for Austin TX and surrounding areas)

Same-day delivery for our canvas photo printing service is available for orders placed by 1:00 PM. Delivery will be completed by 8:00 PM on the same day. This service includes an additional surcharge for expedited processing and is exclusively available on this page: https://austincanvasprints.com/same-day-canvas-printing/

Will you send me a tracking number? (for US shipping)

Yes, we’ll email one out to you. We know how important it is for our customers to be informed about their order, so we’ll send it to you as soon as possible. Once you’ve got your tracking number, your portrait should arrive within a few days. If you still haven’t received a tracking number within 14 days of your order, please email us.

How is my canvas print packaged for delivery? (for US shipping)

Your canvas will be carefully wrapped in protective materials and shipped in a sturdy box to ensure it arrives in perfect condition.

Do you ship internationally?

At this time, we ship only within the United States.

Hanging and Care

How do I hang my canvas print?

Each print comes with a wall hanging kit and short instructions.

How should I clean my print?

Use a soft, dry cloth to gently wipe away dust. Avoid using water or cleaning products.

How to prolong the life of your artwork?

We would recommend taking the following steps to prolong the life of your artwork:

Avoid touching the surface, as dirt and friction can cause damage over time and lead to a loss of its original appearance.
Keep your artwork away from direct sunlight to prevent fading.
Do not hang your artwork in hot or humid areas, as excessive heat and moisture can cause the canvas to sag or lose its tension on the stretcher frame.

Didn’t find what you were looking for?
Email us – support@austincanvasprints.com